New Year Brings Changes to Customer Service Policies

January, 30 2019 | Community News

Starting January 28th, security deposits for residential customers will no longer be required to set up service with Greer CPW. The change was recently approved at the January Commissioner’s board meeting. Previous customers that paid a deposit will have a credit applied to their Greer CPW account by the end of March 2019. 

In addition to the security deposit changes, the payment extension policy for Greer CPW customers will be phased out over the next year and a half for residential customers.

June 1st, 2018- May 31st, 2019 – 3 extensions allowed

June 1st, 2019 – May 31st, 2020 – 2 extensions allowed

June 1st, 2020 – December 31st, 2020 -1 extension allowed

January 1st, 2021 – extensions no longer available

“We made this change to do business more effectively with our customers & streamline the customer service experience. Our goal is to get customers in and out of the lobby in a timely manner and it made sense to remove the security deposit requirement and payment extensions from our customer care manual,” said Mike Richard, Greer CPW General Manager.

[TIPS FOR PAYING YOUR UTILITY BILL]

- Greer CPW offers an equal payment plan where customers pay a fixed amount on the utility bill for an 11-month period. To learn more about the program, customers can call 864-848-5500.

- Greer CPW works with Greer Relief to match donations up to $25,000 under the Caring People Working Together program. If you qualify, you could receive assistance paying your utility bill through Greer Relief. To learn more, please call Greer Relief at 864-848-5356

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