Disconnections & Late Fees for Nonpayment to Resume July 1

June, 22 2020 | Community News

GREER – Greer CPW will resume disconnections and late fees beginning July 1 for nonpayment following a four month pause to help customers during the Coronavirus.

“We understand the financial hardship some of our customers are going through and have put several steps in place to help customers but also make sure they do not get behind on payments and fees,” said Jeff Howell, Greer CPW Chairman.

Starting July 1, Greer CPW’s normal disconnection and late fee policy will resume however customers with past due balances of $200 or greater as of June 30, 2020 will automatically be enrolled into a 12-month interest free payment arrangement plan.

Customers with less than a $200 balance should call customer service at 848-5500 and apply for Greer CPW’s 3-month payment arrangement plan or Greer Relief, an organization that works to prevent hunger and homelessness in the community.

“Navigating the pandemic and deciding what is best for employees and customers has been a daily discussion for the past four months,” said Mike Richard, Greer CPW General Manager. “We hope by slowly implementing these policies we can accommodate as many customers as possible,” said Richard.

Please contact Greer Relief for financial assistance paying your bill.

Greer Relief

202 Victoria St.

Greer, SC 29651

864-848-5355 ext. 1

Online bill pay is safe and convenient.

Paying your bill at www.greercpw.com is one of the safest ways to pay your bill. We will continue to take payments online, in the drive thru at 301 McCall Street, in the customer service lobby, by phone at 848-5501 or with a customer service representative at 848-5500. Limiting face to face communication is suggested during this time to protect both customers and the community.

Our utilities remain safe.

There is no evidence that Coronavirus can be transmitted via drinking water. Our drinking water disinfection process continues to meet and exceed state and government regulations.

We’ll be here, working for you.

All essential Greer CPW staff will continue to respond to your emergency. Precautions such as increased custodial cleaning, working remotely when possible and limiting on site contractor visits have been put in place. Certain face to face interactions with the natural gas and water department have also been put in place but quality of service remains the same.

LET US HELP YOU FIND YOUR WAY.

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