How to Videos

I’m Alison Rauch, the Public Information Coordinator with Greer CPW and we’re glad you’ve joined us to learn more about PayGo. In previous videos we discussed how to log into the customer service portal, understanding the functions of the tabs once you log in and now we’ll discuss how to interpret your bill and usage.

Starting with reports tab and dropping down to “usage statement” i’m going to click a month to show you as an example. For this particular demonstration we’ll use a residential customer who lives within the City of Greer limits…

Let’s start with electric…Your bill is made up of a base charge and your consumption. The consumption line item will fluctuate based on what you as the customer use each month. You could also see a purchased power cost adjustment or PCA line.  This all depends on how much it costs to make electricity each month.  Greer CPW does not raise rates but would pass on the costs at no mark up to the customer for the actual price charged.

Water and wastewater services are billed together if you have both utilities.  We want to strongly encourage you to view your bill and determine which rate structure you are on as there are several.  We also want customers to take note of the other rates from ReWa (Renewable Water Resources) and Metro Connects.  Currently, some of your wastewater is treated at ReWa but billed by Greer CPW.  Rates from those organizations are subject to change at any time and CPW adjusts the bill as the rate changes occur. All customers are charged a sewer rehabilitation surcharge that serves several purposes… reduce the possibility of sanitary sewer overflows, improve the existing grease trap program, develop a customer relations program for all sewer customers, and develop a sewer line and manhole replacement program.

Moving onto natural gas and again we’re focusing on a residential customer in our service territory except for Lyman, Duncan, Wellford, Reidville and Landrum.  Those cities or towns have their own rate codes and those are published on our website.

We charge a base fee that remains the same each billing cycle.  This is the fee to simply provide natural gas to your home each month.  The consumption charge line item is what will fluctuate based on what you the customer uses each month. You can also see a Purchased Gas Adjustment or PGA.  Similar to electric this is a pass through at no markup depending on how much we had to pay for wholesale gas the previous month.

You can view rates for all our services on our website.  Just choose the “utilities” tab. We hope you found this video helpful and look forward to more videos in the future.

I’m Alison Rauch, the Public Information Coordinator with Greer CPW and we’re glad you’ve joined us to learn more about our electronic process for submitting NEW construction requests. This process replaces a PDF that was on our website which streamlines communication with our engineering department.  This process is for developers or residents looking to add services and taps to a new or existing address.

To get started you first need to create a customer account if you are new to Greer CPW or login to your existing account if you already have another service with us. This will be done via our Customer Service Portal – From the homepage, click the yellow “Account Log In” button on Greer CPW’s website and either log in or click the “Sign Up Now” link. It’s important to note having your construction permit and number nearby will expedite filling out this request as we need a lot of information that is on the permit.

Once in the portal, hit the “Construction Requests” button and then “Start a new Construction Request”.  The “utility review” tab is for large development projects so for this video example we’ll choose “Install service”.  If additional information is needed, we have a support documentation tab that will take you to our website to review specifications and standard details for installation. Confirm your project needs one or more of these services and hit the “next” button.

Choose whether you are installing services at a new or existing location. If you have no services currently with Greer CPW you will choose “new location”. For example, if you currently have electric with us but would like a natural gas services, you would choose “existing location”. Click on account and fill out your billing information. If you are a developer, clicking the “save as default” tab will help store your info for future use. Once complete hit the next button.   When you enter your address where the service will be installed — our system geocodes the address to determine a match. Click on the address that matches best and confirm it is in the right location and hit the next button.

On the next few pages, you’ll fill in answers to questions related to your project like construction permit number, commercial or residential, lot number, tax map number or subdivision and if you filed a permit inside or outside City of Greer limits. There will be boxes marked with a question mark that can assist in understanding why or what information we are looking for.

Then you will toggle buttons off and on for services that you’ll need. Based on your answers you’ll need to fill in questions related to those services.  If you have any questions, your electrician or plumber should be able to help.  We’ll ask questions like how many AMPS you’ll need, total BTUs, delivery pressure and how many appliances you expect to have and the size of water service line you need.

Finally, you’ll add a copy of your construction permit (which is mandatory) and on the next page confirm all your information provided is accurate before hitting the submit button.

Our team will verify services within one to three business days. Once verified by our engineering team, you will receive an email with confirmation from Greer CPW and next steps.  This is where you will log back online to your portal and pay any fees associated with your services. Once paid, work orders will generate for our team to get started on your new service! We hope you found this video helpful.