What is PayGo?
PayGo is the new customer service and billing software Greer CPW is implementing. It will allow Greer CPW departments to communicate better behind the scenes, but the PayGo program will also be the new customer service portal.
Why are we making these changes?
Greer CPW has used the same software system since the 1980s. The system is outdated and will allow us to streamline our processes and provide a much better customer service experience.
What changes will the customer see?
The first of many changes you (the customer) will see is for any current customer on draft payment. We need customers to re-enter their credit card and/or bank information in their customer service portal beginning August 5th. Log into your account center like you plan to pay a bill and follow the pages like you typically pay your bill. After a few clicks, you will be re-directed to the PayGo site.
For anyone who is interested in signing up for AutoPay… visit www.greercpw.com and choose the “Account Login” button in the upper right-hand corner.
Additionally, any customer with saved credit card information will need to go into the portal and re-enter their credit card information through PayGo.
What other changes are coming?
In the future, the bill design will look different with a reduced paper size, easier to understand utility usage information and the ability for you to pay your bill through CheckOut – a process that will allow customers to pay their bill at certain retail locations.
When should customer begin to see changes?
Customers will begin to see changes starting in mid-July 2021. The only action we need new and existing customers to take at this moment is with draft. We need customers to either re-enter their banking account / credit card number on file or sign up for the service.
Is my financial information safe?
Yes. These changes will eliminate Greer CPW handling a paper trail of financial information and requires the customer to handle bank account information directly with our new payment processor.
What is the difference between AutoPay and scheduling a onetime payment?
AutoPay is a convenient option that ensures your bill will be paid on its due date to avoid late fees or disconnection. Once you enter your payment information, whether it’s a credit card or bank account, and select the AutoPay option, funds will be electronically transferred each month to pay your bill.
Scheduling a payment requires the customer to manually select the date to have funds taken out to pay your bill. You can still use a credit card or transfer funds from a bank account however the customer has to log into their Greer CPW account and choose the date each month.
How do I sign up for AutoPay?
You will need a Greer CPW customer service portal account first. Visit the website, www.greercpw.com and click the “account login” in the upper right-hand corner of the screen. You will need your account number and a valid email to begin. A step by step video detailing how to do this can be found on our website.
Will I be charged a surcharge or fee if I pay by credit card?
No. Greer CPW does not charge additional fees or a surcharge if you pay by credit card.
How will this work if I am on an Equal Payment Plan (EPP)?
AutoPay only charges the EPP amount each month. You’ll still need to update your banking or credit card information on the Customer Service Portal at www.greercpw.com if you want to use AutoPay to pay your bill each month.