January 18, 2024, 2:16 p.m.
The precautionary boil water advisory issued for customers in the Locust Hill/ Mount Vernon and Wade Hampton Boulevard area is lifted. We took 11 samples in the impacted section of the distribution system and all the samples came back negative for bacterial contamination. Customers can now use their water as normal.
January 17, 2024, 8:45 p.m
We experienced a technical issue with the call out system used to contact some of our customers. We understand the frustration with customers receiving the call later in the day however we placed a second phone call as soon as we realized there was an issue with the call out system. We sincerely apologize for any inconvenience or additional concern this may have caused. Additionally, our technical teams are actively working on ensuring this call out issue does not happen again.
As a reminder, this is a precautionary boil water advisory not a boil water notice. While the area of the water system that experienced issues today was very small, Greer CPW cautiously issued a boil water advisory for a larger section of the water system that could have possibly been affected. Customers will receive a phone call when the precautionary advisory is lifted.
January 17, 2024, 2:00 p.m.
Crews flushed lines and hydrants earlier today and pulled water samples. Those samples made it to our lab at 2:16 pm today. Customers impacted by this precautionary boil water advisory will need to boil their water until at least 2:16 pm tomorrow (January 18). You will receive a phone call to your number on file when it is safe to use your water as normal.
January 17, 2024, 9:30 a.m.
Greer CPW customers in the Locust Hill / Mount Vernon and parts of Wade Hampton Blvd. area will be under a precautionary boil water advisory starting at 9:30 a.m. due to a potential drop in water pressure. This morning, Greer CPW experienced frozen instrumentation at a water tank that caused the water in the tank to drop below normal operational levels. This could potentially have allowed the pressure in this particular area of the water system to drop below acceptable levels. Out of an abundance of caution, customers in the affected area are asked to boil their water.
The precautionary boil water advisory will include approximately 1,600 customers. Customers are currently being contacted using the phone number on file with an automated phone call. You can confirm your phone number is up to date by logging into your Customer Service Portal and clicking the notifications tab.
Precautionary boil water advisories happen when water pressure drops below 20 psi and will be in place for at least 24 hours starting at 9:30 a.m. We encourage impacted customers to boil their water for one minute before drinking or cooking. More information about precautionary boil water advisories can be found on our website. Customers will receive another phone call when it is safe to use their water as normal.